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PDPL Implementing Regulation Article 10 – Means of Communication

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Implementing Regulation of PDPL Article 10 requires Controllers to provide Data Subjects with appropriate communication channels for submitting rights-related requests. The Data Subject must be able to choose from several methods made available by the Controller. These options should be convenient, accessible, and suited to different preferences and situations.

The Controller is required to provide appropriate means to process requests related to Data Subject rights as stipulated in the Law. The Data Subject shall have the choice to use one or many among the following means according to their preference considering options made available by the Controller:

Implementing Regulation of PDPL Article 10 (1)

Email Option:

E-mail.

Implementing Regulation of PDPL Article 10 (2)​

SMS Option:

Text messages.

Implementing Regulation of PDPL Article 10 (1)​

National Address:

The national address.

Implementing Regulation of PDPL Article 9 (1) (d)

App-Based Communication:

Communication via electronic applications.

Implementing Regulation of PDPL Article 9 (2)

Any Other Means:

Any other communication mean provided by the Controller for this purpose.

Explanation of Implementing Regulation of PDPL Article 10

Ensure rights-request channels are in place:

Implementing Regulation of PDPL Article 10 says, the Controller must establish ways for Data Subjects to submit requests related to their PDPL rights.

Allow contact via email:

Implementing Regulation of PDPL Article 10 (1) says, Data Subjects may use email to exercise their rights.

Text message communication allowed:

Implementing Regulation of PDPL Article 10 (2) says, text messaging is a valid channel for rights requests.

Accept physical communications:

Implementing Regulation of PDPL Article 10 (3) says, requests can be sent to the official national postal address.

Allow electronic app use:

Implementing Regulation of PDPL Article 10 (4) says, communication via mobile/web apps is permitted.

Include all other available options:

Implementing Regulation of PDPL Article 10 (5) says, any additional method offered by the Controller can also be used.

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